Minister of Social Affairs stresses importance of direct communication with citizens
The Minister of Social Affairs emphasizes the importance of direct communication with citizens during a field tour.
Translated by Qiyas from الأنباء — Original source
Dr. Amthal Al-Huwail, Minister of Social Affairs, Family, and Childhood, conducted a field visit to the Public Relations and Citizen Services Department, where she reviewed the workflow and the efforts undertaken in media and organizational fields, as well as the mechanisms for receiving citizens, following up on their requests, and addressing their feedback.
Al-Huwail commended the outstanding efforts of the department’s staff in highlighting the Ministry’s activities and achievements through media channels, as well as their effective organization of official events and meetings. She also praised their role in receiving citizens, facilitating their procedures, and handling their inquiries with professionalism and care.
She emphasized that the Public Relations and Citizen Services Department serves as a primary interface for the Ministry and a direct link with society. She stressed the importance of promptly responding to citizens’ requests, following up on their cases, and removing obstacles in their path, reflecting the Ministry’s commitment to enhancing the quality of services provided.
At the conclusion of the visit, Al-Huwail expressed her appreciation for the efforts of the department’s employees, reaffirming her commitment to continuing field visits to monitor performance, support national cadres, and motivate them to further contribute and excel in serving citizens.
