Housing: Updating beneficiaries' phone numbers via "Sahl" without review

The Public Authority for Housing Welfare has urged citizens and beneficiaries of its services to update their registered phone numbers electronically via the government’s “Sahel” app, as part of its efforts to streamline procedures and enhance digital communication with beneficiaries.

In a post on its official account on the “X” platform, the Authority explained that the service allows beneficiaries to submit a request to update their phone number from anywhere, without the need to visit the Authority’s headquarters or its branches. This contributes to ensuring the continued delivery of notifications and information related to various housing transactions, including housing welfare applications, rent allowances, and other services.

According to the application mechanism, beneficiaries must log in to the “Sahel” app, select “Public Services,” then choose the “Phone Update Request” service, enter the new phone number, and press “Send.” They must then enter the verification code sent to the new number to complete the submission process. Beneficiaries can monitor the status of their request through the “Notifications” icon in the app until the transaction is finalized.

The Authority emphasized the importance of continuously updating contact information to ensure timely receipt of alerts and updates related to housing files. It noted that offering this service electronically aligns with its strategy to expand the scope of digital services and facilitate transaction processing for citizens. The Authority provides the phone number update service through the “Sahel” app as part of its electronic services, enabling beneficiaries to modify their contact details without the need for personal attendance.