Complaint to the Minister of Health
Citizen complains about the speed of an employee at Kuwait's Eye Clinic and its impact on diagnostic accuracy and surgical decisions.
Translated by Qiyas from السياسة — Original source
Useful Summary
A citizen complaining about his “Yemeni” eye visited the Al-Khalidiya Clinic, where an Asian employee in the ophthalmology department conducted a rapid examination. When the patient was asked to identify letters and numbers on the chart in front of him, the employee did not give him a chance to specify which letter he was seeing. Instead, the employee moved quickly and recorded the examination results hastily. He then entered the specialist doctor’s office, who told the patient: “It doesn’t appear that you need cataract surgery at this stage; it’s still too early.”
The patient returned for a follow-up appointment, where another doctor said: “It seems you do need this surgery. Before that, come back for a review on such-and-such date.”
Upon his return, he visited the Asian employee’s desk again. The employee quickly prepared a second report, and a doctor in the adjacent room told him: “You need the surgery, which will be performed in the Shamiya area at the Ad-Dokhan Eye Center.” The procedure involves removing the eye’s natural lens and replacing it with an artificial one. It is a simple operation lasting about 15 minutes.
What is this? The Asian employee was not accurate in his work, and anything built on falsehood is itself false.
The surgery date was scheduled, even though the citizen can still see 96 percent with the affected eye. However, he remains hesitant and doubtful about the surgery’s success. How can the doctor determine the measurements for the damaged eye if the Asian employee recorded the examination numbers hastily and did not listen to the patient’s responses regarding the letters?
For instance, if the healthy left eye has a prescription of minus five, what is the prescription for the lens of the damaged right eye, given that the Asian employee originally recorded it incorrectly?
The Asian employee did not listen to the citizen’s input, and the doctor in the district prepared an incomplete report, which was referred to the Shamiya Eye Clinic. That clinic did not consult the patient and decided to perform the surgery on October 21.
For these reasons, the citizen refuses to undergo the surgery. He may instead visit optical shops or travel abroad to undergo proper examinations using standardized letter and number charts, and purchase new glasses.
The citizen hopes that the Asian employee’s behavior will change, or that he will be replaced by an employee who treats patients gently and calmly and prepares reports with accuracy.
End of Column:
A Kuwaiti writer for a local newspaper does not criticize Iran, even if Kuwait were to come under attack from Iranian drones. He does not write articles about Iran’s internal situation or about the Houthis, who mock Muslims and Arabs. He does not criticize Iran but instead praises its history and contributions. We had previously stood by him morally when he faced criticism from others some time ago.
