Al-Hawila: Speed of Execution, Service Quality, and Proactive Follow-up Are Priorities in 'Social Affairs'

- Directed to inventory delayed files, accelerate e-government transformation, strengthen oversight, and protect public funds

The Minister of Social Affairs, Family, and Childhood, Dr. Amthal Al-Huwail, emphasized the importance of enhancing institutional performance efficiency, expediting the processing of files, and implementing Cabinet decisions and ministerial directives, thereby reflecting positively on the quality of services provided to beneficiaries.

During her meeting with senior ministry officials, Al-Huwail stressed that proactively and regularly monitoring files and reporting updates is the responsibility of executive leadership, requiring them to outline completed tasks, obstacles hindering implementation, and proposed solutions to address them.

She directed the inventory of delayed files, transactions, and reports, and the establishment of clear timelines for their completion, while defining responsibilities for execution and follow-up. She affirmed the necessity of completing committee work and submitting their results and recommendations without delay.

Al-Huwail highlighted the importance of accelerating the review of laws and executive regulations, and submitting comprehensive proposals that address implementation challenges and align with beneficiaries’ needs. This should be accompanied by streamlining procedures, accelerating e-government transformation, seriously addressing complaints, and following up on resolving their root causes.

She stressed the necessity of providing practical solutions and well-considered alternatives when encountering obstacles in services and programs, while considering the impact of any proposal on beneficiaries and ensuring service continuity. She also emphasized enhancing coordination among ministry sectors to address shared matters.

Al-Huwail reaffirmed the commitment to maintaining the confidentiality of information and documents, and not issuing or publishing statements or news related to the ministry’s affairs unless approved. She also called for strengthening oversight, protecting public funds and beneficiaries’ rights, and taking necessary actions regarding any violations.

She noted that performance evaluation is linked to results, service quality, speed of execution, decision-making within one’s jurisdiction, and follow-up on implementation, all of which help achieve the ministry’s objectives and enhance beneficiaries’ confidence in its services.