Ministry of Children's Affairs launches survey via 'Sahl' to measure beneficiaries' satisfaction with fund management and services

Aliya Al-Saqar, Acting Director General of the Public Authority for Child Welfare, announced the launch of an electronic survey via the “Sahl” application to measure beneficiaries’ satisfaction with the Authority’s management and growth of their funds, the level of services provided to them, and to identify their needs and aspirations, as part of the government program for family protection.

Al-Saqar stated that the survey measures satisfaction with the management and growth of funds, the ease and speed of disbursing entitlements, the clarity of information regarding funds and their investments, as well as the adequacy of allowances to meet beneficiaries’ needs and circumstances.

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She added that the survey gathers beneficiaries’ opinions on the activities and programs they wish to see expanded for those under the Authority’s care, including religious, recreational, social, and sports activities; programs for fund management, savings, and investment; vocational training and summer employment; as well as educational programs focused on skill and technology development.

Al-Saqar called on beneficiaries to participate in the survey through the “Sahl” application, emphasizing that the survey results will contribute to developing the Authority’s services and programs, enhancing its ability to respond to the needs and aspirations of those under its care, and improving the quality of services provided to them.