Al-Watani: New package of services and benefits to enhance customers' digital experience
Through the “National Mobile Services” program:
Mohammed Al-Daqheel:
“We place the customer experience at the forefront of our priorities when developing any new service or product.”
The platform enables customers to apply for loans and complete all related procedures digitally.
It offers the first fully integrated digital experience in Kuwait for opening a “Zina” account for children.
National Bank of Kuwait (NBK) has unveiled a suite of new services and features under its “National Mobile Services” program, enabling customers to conduct their financial transactions with ease, flexibility, and security, at any time and from anywhere, without the need to visit branches. This initiative aligns with the bank’s ongoing commitment to developing a comprehensive digital banking experience.
In a press statement, the bank said this step is part of its strategy to strengthen its leadership in digital banking services by offering innovative solutions centered on customer needs, providing a smoother and more efficient banking experience within an integrated digital ecosystem.
The bank continues to invest in technology and innovation to deliver advanced and secure banking services in accordance with the highest cybersecurity and data protection standards, thereby reinforcing its leading position in digital banking services in Kuwait and the region.
An Integrated Digital Loan Experience
NBK has launched its digital loan service, becoming the first bank in Kuwait to offer a fully integrated digital experience for applying for loans and completing their procedures through the “National Mobile Services” program. This service allows customers to easily apply for housing, consumer, and auto financing at any time and from anywhere.
The service provides a fully integrated digital financing experience, enabling customers to complete loan application procedures electronically, including uploading required documents directly from their smart devices and utilizing the digital signature feature. This facilitates fast and efficient transactions without the need for traditional paperwork or physical documents.
This service reflects the bank’s commitment to accelerating the pace of digital transformation and delivering innovative banking solutions that combine speed, efficiency, and security, ensuring a seamless and integrated financing experience from start to finish. It also provides customers with greater convenience and easier access to financing solutions that meet their diverse needs.
Digitally Opening a “Zina” Account for Children
In a move reflecting its ongoing commitment to developing innovative digital banking solutions that cater to various customer segments, NBK has introduced the ability to open a “Zina” account through the “National Mobile Services” program. This is the first service of its kind in Kuwait, enabling eligible parents to digitally open accounts for their children with ease, speed, and security, without needing to visit any bank branch.
The service offers a fully integrated digital experience, allowing customers to complete account opening procedures in just a few minutes, adhering to the highest standards of security and reliability. The process is entirely digital, eliminating the need for traditional paperwork, aligning with the fast-paced digital lifestyle and enhancing access to banking services.
This initiative also demonstrates the bank’s dedication to empowering families to build a better financial future for their children from an early age, by promoting savings, financial awareness, and financial responsibility, and fostering a culture of future planning. This contributes to raising a generation more aware of the importance of sound financial management.
Enhanced “Contact Us” Service
Customers can now access the enhanced “Contact Us” service directly from the home screen of the National Mobile Banking app, enabling instant and effortless communication with the customer service team without the need to call the call center.
This feature contributes to enhancing the ease of obtaining support and receiving faster, more efficient responses to inquiries, thereby enriching customers’ digital experience and providing a convenient, direct communication channel through the app.
Commenting on the launch of this new package of features and enhancements, Mohammed Al-Duwaikh, Deputy President – Head of Digital Banking Channels at National Bank of Kuwait (NBK), said: “This suite of services and features reflects our vision to deliver a comprehensive digital banking experience that places all customer needs at their fingertips through a single platform. These initiatives focus on simplifying banking transactions and enabling customers to easily, quickly, and securely access various banking services and solutions within a seamless and reliable digital experience.”
Al-Duwaikh added: “We are witnessing a rapid shift in customer expectations and digital behavior, which drives us to continue investing in the latest solutions and technologies to redefine the banking experience and deliver services that are simpler, faster, and more flexible. The National Mobile Banking app is the cornerstone of our digital strategy, as we continue to enhance it with advanced features that give customers greater control, clarity, and convenience in managing their finances.”
He emphasized that the new services embody the bank’s commitment to redesigning banking processes to be more integrated and efficient, ranging from opening accounts digitally, to obtaining loans through fully integrated digital procedures, to leveraging instant support services and managing transactions and electronic payments.
Al-Duwaikh noted that the bank prioritizes the customer experience when developing any new service or product, explaining that these initiatives respond to changing customer behavior and their increasing reliance on digital channels to carry out daily transactions.
He stressed that the bank will continue to invest in digital innovation and strengthen its technological capabilities to solidify its position as a leading institution in digital transformation, reaffirming its commitment to providing smart and secure banking solutions that align with customer aspirations and meet their future needs while maintaining the highest standards of security and reliability.
