Why Do We Need Artificial Intelligence?

Let us begin with a simple but fundamental truth: when we speak of artificial intelligence in the public sector, we are not talking merely about systems or algorithms, but about human beings. About a mother trying to enroll her child in school. A retiree awaiting his healthcare services. A refugee seeking safety in a new homeland. A young person with a disability who simply seeks to be regarded as a full rights-bearing individual.

If the AI we build is incapable of understanding these people, it has no place in our public services. …