Euromoney: Kuwait Finance House is the best digital bank in Kuwait
Al-Turkiet: An Integrated Digital Transformation Model Based on a Customer-Centric Vision Aimed at Delivering Tangible Operational Results
Over 600 Million Digital Transactions and 200 Services via KFHonline Confirm the Bank’s Leadership in Digital Transformation
Kuwait Finance House (KFH) has won the “Best Digital Bank in Kuwait” award as part of the 2026 Excellence Awards issued by the global Euromoney group, in recognition of the bank’s continuous achievements in digital transformation and its strategic efforts to build an integrated, sustainable ecosystem of advanced banking services and products. This enhances the customer experience and solidifies its competitive position within the banking sector.
News Services
Time and Calendar
People and Society
Heathem Al-Turkiet, Executive Vice President of Digital Transformation, Technology, and Operations at Kuwait Finance House Group, stated that this accolade reflects the qualitative successes the bank has achieved in digital banking services, as well as the cumulative accomplishments resulting from sustained investment in technology and innovation. He noted that the bank has continued to implement its ambitious plans to build a comprehensive digital ecosystem that delivers high-efficiency, high-quality services, keeping pace with customers’ aspirations and growing needs.
Al-Turkiet added that KFH has successfully strengthened its digital presence by developing its technological infrastructure and expanding the range of services offered through various digital channels and platforms, alongside smart branches and self-service devices. This has contributed to a qualitative leap in the level of banking services, increased usage rates, and improved quality and operational efficiency indicators.
An Integrated Digital Transformation Model
He pointed out that the bank has presented an integrated digital transformation model based on a clear strategic vision focused on the customer and achieving tangible operational results. He highlighted that over 600 million digital transactions were executed in 2025, and more than 200 integrated digital services were provided via KFHonline, thereby reinforcing the status of digital services as a primary banking option for customers.
Al-Turkiet clarified that KFH continues to keep pace with rapid developments in financial technology (FinTech), data engineering, digital product design, and smart solutions, adhering to the highest standards of quality, reliability, governance, and cybersecurity requirements. This contributes to enhancing operational efficiency, boosting productivity, reducing service turnaround times, and increasing customer satisfaction and trust levels.
He emphasized that the bank remains committed to developing innovative digital solutions centered on customer needs and aspirations through the implementation of advanced technological projects, upgrading digital infrastructure, and strengthening cybersecurity systems. This ensures the continuous provision of a secure, advanced, and sustainable digital banking and financial ecosystem, maintaining the bank’s leadership and competitiveness.
Innovative Banking Products
Regarding corporate services, Al-Turkiet explained that the bank has continued to develop the eCorp platform by introducing and integrating advanced systems that contribute to delivering added value and improving operational efficiency for various companies and institutions. This aligns with their growing needs and enhances the user experience.
He stressed that KFH is moving forward with launching more innovative solutions, services, and banking products, based on the significant success achieved by its digital transformation and innovation strategy. This reinforces its leading role in driving digital transformation within the Islamic banking sector and the broader banking industry.
Award Criteria
The “Best Digital Bank” award is granted to institutions that demonstrate excellence in leveraging technology to enhance the customer experience and achieve a tangible, measurable impact on business performance.
Participants are evaluated across several key areas, including the institution’s comprehensive digital strategy, investments in technology and innovation, product and service development, and improvements to the customer experience. Particular attention is given to digital transformation initiatives and the adoption of emerging technologies such as artificial intelligence, automation, and advanced analytics, as well as the extent to which these initiatives have delivered tangible and practical benefits.
Euromoney Excellence Awards
The Excellence Awards presented by Euromoney are among the most prominent and prestigious global awards in the financial sector. They assess institutions based on rigorous criteria that include innovation, service quality, efficiency of digital solutions, and the ability to deliver added value to customers.
For over 50 years, Euromoney has been the trusted benchmark for evaluating performance and excellence in the global financial industry, honoring institutions that demonstrate outstanding achievements in innovation, service delivery, and customer solutions.
