"Commerce": Unified Digital Portal Includes 99% of Ministry Services

Marwa Al-Juaidan, Acting Undersecretary of the Ministry of Commerce and Industry, confirmed that the launch of the ministry’s new website and its unified digital services portal marks a new step in the digital transformation journey. The portal aggregates hundreds of electronic services covering more than 99 percent of the total services provided by the ministry’s sectors and departments.

Speaking to the Kuwait News Agency (KUNA) on Thursday, Al-Juaidan stated that the unified digital portal embodies the ministry’s direction toward providing a more convenient, faster, and integrated government experience for individuals, business owners, and government entities.

She added that the ministry aims to leverage technology, artificial intelligence, government integration, and digital data to build a comprehensive experience that aligns with the aspirations of the State of Kuwait, enhances the efficiency of the business environment, and strengthens oversight and transparency levels.

Al-Juaidan noted that the portal features electronic integration with dozens of government entities through direct linking and via the “Google Apigee” platform, under the patronage of the Central Agency for Information Technology. This integration helps streamline procedures, accelerate transaction processing, improve service quality, and support the business environment in Kuwait.

She clarified that the ministry’s digital transformation is not limited to digitizing services but extends to redesigning the user journey and connecting services, data, and relevant entities within an integrated digital experience.

The system allows users to initiate and track their transactions and access related services through a unified platform, in addition to integrating with the unified government application for electronic services, “Sahel.”

Al-Juaidan mentioned that the ministry is also working to leverage artificial intelligence technologies in collaboration with Microsoft, including the ministry’s smart assistant. This tool aims to help business owners and visitors identify services, requirements, and procedures, and to start business activities, submit applications, and track them more easily and effectively.

She pointed out that the digital transformation also includes developing an electronic system for submitting company budgets and financial statements through the application of the “XBRL” standard. This initiative aims to enhance the quality and accuracy of financial data, accelerate audit and analysis processes, and strengthen transparency and oversight.

Al-Juaidan added that this system provides a more organized and analyzable financial database, which can be utilized to support decision-making.

She indicated that the ministry is preparing for the transition to mandatory electronic submission of budgets and financial statements according to the “XBRL” standard, starting January 1, 2027. This step aims to develop financial disclosure mechanisms, improve the efficiency of handling corporate financial data, and enhance the business environment in Kuwait.

Al-Juaidan emphasized that the new digital system supports the ministry’s regulatory and strategic files, including strengthening food security and improving the efficiency of market and supply chain monitoring.

She stated that the system also contributes to developing digital tools supporting anti-money laundering and counter-terrorist financing efforts, raising oversight and compliance levels through data integration and digital analysis.

She concluded that the launch of the website and the unified digital portal marks the beginning of a new phase of continuous development and digital integration, making the ministry’s services closer to users, easier to access, and faster to complete.