Minister of Social Affairs: Proactive follow-up, swift execution, and facilitating services for beneficiaries are work priorities - Sarmad
Minister of Social Affairs Amthal Al-Hawila emphasized the importance of enhancing institutional performance efficiency, accelerating file processing, and implementing Cabinet decisions to improve service quality for beneficiaries.
Translated by Qiyas from سرمد — Original source
(KUNA) – Dr. Amthal Al-Huwail, Minister of Social Affairs, Family, and Childhood, emphasized the importance of enhancing institutional performance efficiency, accelerating the processing of files, and implementing Cabinet decisions and ministerial directives, thereby improving the quality of services provided to beneficiaries.
During her meeting with senior officials of the ministry, Al-Huwail stressed that proactively monitoring files and regularly reporting updates is the responsibility of executive leadership, which must outline completed tasks, obstacles hindering implementation, and proposed solutions to address them.
She directed the compilation of delayed files, cases, and reports, and the establishment of clear timelines for their completion, while defining responsibilities for execution and follow-up. She affirmed the necessity of completing committee work and submitting their results and recommendations without delay.
Al-Huwail highlighted the importance of expediting the review of laws and executive regulations, and submitting comprehensive proposals that address implementation challenges and align with beneficiaries’ needs. She also called for simplifying procedures, accelerating the shift to electronic services, seriously addressing complaints, and following up on the root causes of such issues.
She stressed the need to provide practical solutions and well-considered alternatives when encountering obstacles in services and programs, while taking into account the impact of any proposal on beneficiaries, ensuring service continuity, and enhancing coordination among ministry sectors to address shared matters.
Al-Huwail reaffirmed the commitment to maintaining the confidentiality of information and documents, and not issuing or publishing statements or news related to the ministry’s work unless officially approved. She also emphasized strengthening oversight, protecting public funds and beneficiaries’ rights, and taking necessary measures regarding any violations.
She noted that performance evaluation is linked to results, service quality, speed of execution, decision-making within the scope of authority, and follow-up on implementation, all of which help achieve the ministry’s objectives and strengthen beneficiaries’ confidence in its services.
