'Sahl' Launches 'Balagh' List for Direct Communication with Government Entities - Sarmad

The unified government e-services application “Sahl” has launched a new section titled “Report,” a move aimed at expanding direct communication channels between citizens, residents, and government entities regarding services and facilities linked to their daily lives, and reinforcing the concept of public participation in improving service quality and addressing feedback more swiftly and efficiently.

In a statement to the Kuwait News Agency (KUNA) on Wednesday, the Executive Committee of the “Sahl – Sahl Business” application said that the “Report” section enables citizens and residents to submit reports and feedback directly to the relevant government entity and track the status of their reports electronically via the application, thereby streamlining procedures, accelerating the delivery of reports to the concerned authorities, and enhancing the efficiency of response and follow-up.

The committee added that, in its current phase, the “Report” section includes the Ministry of Public Works, the Ministry of Health, the Ministry of Commerce and Industry, the Public Authority for Communications and Information Technology, the Public Authority for Food and Nutrition, the Public Authority for Combating Corruption (“Nazaha”), the Capital Markets Authority, and the Kuwait Municipality.

It noted that additional government entities are expected to join the “Report” section in the coming stages, broadening the scope of available reports and strengthening Sahl’s role as a unified government platform for communication, service delivery, and follow-up.

The committee highlighted that the launch of the section is part of the continuous development of the Sahl application and the expansion of integration among government entities, providing users with a single unified government portal that consolidates services, communication, and follow-up in one place.