Saudi Hajj and Umrah launches 'Comprehensive Package' for overseas pilgrims - Sarmad
Launch of the comprehensive package for overseas pilgrims for the 1448H season to unify services via an electronic platform.
Translated by Qiyas from سرمد — Original source
The Saudi Ministry of Hajj and Umrah has launched the “Comprehensive Package” for foreign pilgrims for the Hajj season of 1448 AH, in a move aimed at standardizing the essential services provided to pilgrims from their arrival in Saudi Arabia until their departure, and simplifying contracting procedures through a single electronic pathway.
The package integrates four main services: services at the holy sites, hospitality facilities in Mecca and Medina, transportation, and catering, along with the option to add optional enrichment services tailored to the needs and preferences of different pilgrim groups.
One request via the “Electronic Pathway”
The Ministry clarified that contracting for the package is conducted electronically through the “Electronic Pathway” platform via a single request, which helps streamline procedures and organize the contractual relationship between Hajj affairs offices, external Hajj agencies, and service providers.
The new mechanism aims to enhance the efficiency of contracting processes and promote transparency, while achieving greater integration among the services provided to pilgrims throughout their stay in the Kingdom.
More flexible programs
The “Comprehensive Package” enables Hajj affairs offices and external agencies to design programs that align with the preferences of pilgrim groups, by combining the four core services with optional enrichment services, within a unified and flexible contracting mechanism.
The launch of the package comes as part of early preparations for the 1448 AH Hajj season, and within the framework of developing the service system provided to the Guests of Allah, and achieving the objectives of Saudi Vision 2030 and the Service of the Guests of Allah program.
