Advisor "Ghanem" Completes Your Transactions at "Commerce"

- Enables users to interact with government services in a simplified and direct manner

- Helps in identifying services and information, and tracking companies and transactions

- Includes extracting the commercial register, paying fees, and filing commercial control reports

- Facilitates the completion of approximately 50 self-service services in the “Companies” sector and provides food card services

As part of its efforts to enhance digital transformation and improve the experience of beneficiaries, the Ministry of Commerce and Industry announced the launch of its unified digital portal, which consolidates 99% of the total services across its sectors and departments onto a single electronic platform. The portal is powered by artificial intelligence technologies and integrated with the databases and systems adopted by the Ministry.

The new system relies directly on data from the “Ministry of Commerce,” including company data, commercial activities, the commercial register, licenses, and databases linked to various services. The smart assistant leverages advanced artificial intelligence technologies to help visitors identify the Ministry’s services, search for information, and track companies and transactions with ease and clarity.

“Ghanem” is expected to facilitate digital transactions with the “Ministry of Commerce,” from submitting transactions and their supporting documents to following them up on behalf of the visitor, in accordance with approved procedures and authorities. This positions the digital advisor and assistant as the beginning of a new era of efficiency and innovation in processing “Commerce” transactions, particularly in delivering faster, more accurate, and easier services to citizens and business owners.

In this regard, sources close to “Al-Rai” stated that the smart advisor “Ghanem” is a key component of the portal. It is a system based on artificial intelligence (AI) technologies, connected to the Ministry’s data and systems, enabling users to interact with government services in a simplified and direct manner. The launch of “Ghanem” reflects the optimal use of various transformative capabilities across business sectors within the “Ministry of Commerce,” and outlines a comprehensive roadmap to ensure the responsible adoption of these transformative technologies in delivering the Ministry’s services.

Notably, the “Ministry of Commerce” team initially named the smart assistant and advisor “Abdulwahab,” but later agreed to name him “Ghanem.”

Through the advisor and assistant “Ghanem,” citizens and business owners can benefit from various services and procedures. It facilitates the completion of approximately 50 self-service services in the Companies sector, including providing a list of required documents, automatically initiating the transaction, sending a link to pay applicable fees, assisting in the commercial register extraction process, accessing company and activity services, and providing food card services such as renewal and adding individuals.

Furthermore, it will help submit complaints to the Commercial Control and Consumer Protection sector through a unified smart interface, reflecting the maturity and gradual expansion of this technology’s adoption within the “Ministry of Commerce.”

According to the strategy of “Commerce” officials, “Ghanem” functions as more than just a modern technology; it is a strategic tool that helps companies improve productivity, reduce costs, guide users to the appropriate service, clarify requirements and procedures, and connect them to the relevant electronic service. This reduces the need for Ministry visitors to search across different systems and platforms.

In practice, this leads to saving time and effort in processing “Commerce” transactions, contributing to preventing duplication and increasing productivity, alongside improving operational efficiency. Through “Ghanem,” large volumes of data can be analyzed at exceptional speed.

Kuwaiti officials in the Ministry of Commerce told Al-Rai that the development of the “Ghanem” system will continue gradually, by adding more services and linking additional systems and databases, thereby enhancing the status of the unified digital portal as the primary platform for accessing the ministry’s services electronically.

“Ghanem” represents a clear acceleration in the Commerce Ministry’s steps toward automation and a qualitative leap in the development of digital government services. The role of artificial intelligence in this context is not limited to answering inquiries from the business community and the ministry’s users; it extends to serving as a support tool for implementing services, managing databases, and handling approved procedures. It also resolves issues and supports decision-making, relying on algorithms and models that learn from data.

Through the unified digital portal and the smart advisor “Ghanem,” the Commerce Ministry aims to build an integrated digital experience based on the concept of one-stop service, facilitating the user journey from inquiring about a service to submitting applications and tracking transactions. This initiative also reflects the ministry’s orientation toward leveraging modern technologies to develop the business environment, improve the efficiency of government services, enhance response speed, improve data quality, and provide a more flexible and user-friendly experience for citizens, business owners, and enterprises.

It is worth noting that the Commerce Ministry’s portal includes electronic integration with dozens of government entities through direct linking and via the “Google Apigee” platform, under the patronage of the Central Agency for Information Technology. This contributes to streamlining procedures, accelerating transaction processing, improving the quality of provided services, and supporting the business environment in the local market.