"stc" wins two awards in 5G technology and customer digital experience

Kuwait’s leading telecommunications company, stc, which spearheads digital transformation and delivers innovative services and platforms to customers in Kuwait, announced that it won two awards at the 2026 Telecom Review Excellence Awards ceremony, recognizing its success in developing advanced connectivity services and placing customer experience at the core of its digital transformation.

The company secured the awards for “Best Global Business Achievement in Advanced 5G Technology” and “Best Digital Customer Experience – Middle East,” highlighting stc’s ongoing commitment to continuously evolving its digital solutions for both individual and corporate clients. These awards also reflect the company’s efforts to translate its network capabilities into services that meet customer needs, while reinforcing its approach to enabling digital transformation.

The awards ceremony was held in Dubai on Wednesday, coinciding with the 20th edition of the Telecom Review Leaders Summit. stc was represented by Hamed Al-Faleh, General Manager of Customer Experience Management, and Engineer Turki Al-Qurayfa, Manager of Access Network Planning and Design.

The “Best Global Business Achievement in Advanced 5G Technology” award recognized stc’s ability to convert its investments in advanced network technologies into distinctive commercial services. Its achievements extended to smart home security services, as well as services specifically tailored to the interests of young customers and Kuwait’s gaming community.

In the digital gaming (e-gaming) sector, stc responded to the growing demand from professional gamers and enthusiasts of competitive gaming. It combined connectivity with digital lifestyle benefits and device offers in packages built on advanced 5G networks, specifically designed for young people, providing services that align with how young customers communicate and spend their time online.

The award also praised stc’s position in Fixed Wireless Access (FWA). Thanks to having the largest subscriber base in Kuwait for high-performance outdoor 5G units, the company was able to provide ultra-fast wireless internet service that rivals fiber-optic quality to a larger number of households. This demonstrated its success in translating network advantages into widespread customer adoption, strengthening its position in the integrated home internet market.

Through its “My Home 5G Security” integrated home solution, which combines fixed 5G internet with a smart CCTV system for home security and remote monitoring, stc became the first operator in Kuwait to launch integrated, customized smart security packages for surveillance cameras. The service combined ultra-fast 5G connectivity with multi-camera monitoring, thereby expanding the role of home internet to support smart home security. This approach added further value for customers and opened new commercial opportunities for the company.

stc also won the “Best Digital Customer Experience – Middle East” award in recognition of its efforts to link network development with tangible improvements in customers’ daily lives. Continuous innovation in software and network enhancements contributed to more reliable home connectivity, with benefits extending to smoother streaming and a more responsive gaming experience.

stc’s digital platforms for user experience management enabled the detection and resolution of potential customer issues before they occurred, as the company’s team closely monitored customer preferences to achieve continuous improvement in the services provided to users.