Bait Almalak Provides Integrated Solutions for Customers of Kuwait Turk and Bait Almalak - Egypt
Kuwait Finance House (KFH) continues to strengthen the integration of its banking group’s services and deliver a more seamless and flexible banking experience through three specialized KFH Group Service Centers located in the Al Khaldiya, Mushref, and Qirwan branches. These centers are dedicated to serving current and prospective customers of both Kuwait Turkey Bank and KFH Egypt.
The centers offer comprehensive solutions under the KFH umbrella, enabling customers to access a wide range of services that meet their diverse needs and enhance ease of access to the group banks’ offerings. This initiative aligns with the bank’s strategy to reinforce integration among group units and consolidate a unified corporate vision, thereby contributing to the development of the customer experience and elevating the quality of services provided.
As part of its efforts to deepen integration among group units and achieve its strategic objectives, KFH launched its first Group Service Center at the Al Khaldiya branch in 2023, followed by the opening of a similar center at the Mushref branch to serve Kuwait Turkey Bank and KFH Egypt customers, and then the third center at the Qirwan branch this year. These centers provide a suite of specialized services that cater to customer needs and deliver a fully integrated banking experience within Kuwait, while the bank continues to explore opportunities to expand this initiative to other markets within the group’s countries.
The Group Service Centers currently offer a diverse range of services specifically designed for customers, including facilitating account opening procedures, updating personal and banking information, and providing necessary technical support to activate and use the mobile banking applications for both Kuwait Turkey Bank and KFH Egypt. They also offer services for requesting, issuing, and delivering debit cards linked to KFH Egypt accounts, enabling customers to manage their accounts and conduct transactions with ease and security.
The group centers serve individual (Personal) customers and above. They also enable customers to complete various banking transactions and receive immediate responses to their inquiries through specialized staff, adhering to the highest standards of service, attention, and follow-up.
The centers have witnessed significant customer interest from individuals seeking to avail themselves of services tailored for Kuwait Turkey Bank and KFH Egypt customers, reflecting the initiative’s success in strengthening cohesion among group units and reinforcing the concept of maintaining constant proximity to customers wherever they are.
