Kuwait Finance House Enhances Customer Experience with Latest Smart Branch Solutions
Driven by its continuous commitment to meeting customer needs and keeping pace with the latest technological advancements in accordance with the highest quality standards, KFH’s smart branches continue to offer a wide range of core banking services in an easy and seamless manner.
This initiative aims to provide a comprehensive banking experience that elevates service levels in terms of security and efficiency, thereby reinforcing the Bank’s leading position in digital transformation and its adoption of innovation in delivering modern financial and banking solutions. It also adds real value to the experience of customers seeking speed and ease in conducting their transactions.
KFH is committed to expanding the presence of its smart branches in: The Avenues, Ashibillah Association, Jabriya Association, Manqaf Association, Shuwaikh Exhibition, Sabah Al-Ahmad Association, Salam Association, Abu Fatira Association, Al-Khiran Branch, and Abdullah Al-Salem City Branch. The Bank seeks to increase the number of these smart branches to meet customer needs across most areas of Kuwait, given their continuous success and ease of use.
KFH continues its efforts to enhance service delivery channels, whether through smart branches, the “KFHOnline” application, social media platforms, and many other alternative channels to traditional banking services.
Customers can benefit from a comprehensive package of interactive banking services easily, quickly, and securely through electronic branches located in various places across Kuwait. These services include creating Murabaha transactions, applying for credit and prepaid cards, and instantly reprinting credit and prepaid cards. Customers can also instantly issue ATM cards, as well as access cash withdrawal and deposit services, check deposits (with or without a card, using a phone number, civil ID, or QR code). Additionally, electronic branches allow customers to inquire about their balance, obtain account statements, perform transfers between personal accounts or to KFH beneficiaries or other banks, request and instantly print checkbooks, open accounts and deposits, change or reset passwords if forgotten, donate to charitable committees, transfer funds to credit cards, activate bank cards, update customer information (KYC), and update the civil ID expiry date via the civil ID or through authentication using the “Huwiti” application.
Electronic branches also offer gold-related services, including opening a gold account, buying and selling gold, inquiring about balances, obtaining statements, and receiving 10-gram gold bars. They also provide services for opening savings, Rabb, Hadath, and ATM accounts, among other banking and financing services that contribute to enhancing the customer experience and meeting their needs through advanced digital channels.
The digital banking services include the instant issuance of prepaid virtual cards, with display of PINs and details for credit and debit cards; opening an additional bank account without visiting a branch, in Kuwaiti dinars and various Gulf and foreign currencies; activating new bank cards; temporarily blocking bank cards; modifying usage limits for debit, prepaid, and credit cards; and customizing the design of eligible bank cards to match customer preferences. Additional features include updating the customer’s mobile number, creating deposits, paying bills for various telecommunications companies, adding beneficiaries, checking account balances, requesting checkbooks, opening gold accounts, conducting gold buy, sell, trade, and gift transactions, applying for financing, viewing financing obligations and installment counts, accessing investment plans, obtaining account and deposit balance summaries, managing children’s accounts, and many other e-banking services.
The fully automated, 24/7 smart branch reflects the notable developments witnessed by the retail banking sector.
