Growing Demand from "Bayan Al Kharaj" Customers for Services via WhatsApp
Kuwait Finance House’s banking services launched via the WhatsApp application have witnessed growing customer uptake and widespread engagement, owing to their role in enhancing the banking experience and providing more accessible, secure digital communication channels and banking services that are available to customers anytime and anywhere.
The availability of banking services through WhatsApp marks the first initiative of its kind in the Kuwaiti banking sector, implemented in collaboration with Infobip, a global leader in interactive services and cloud-based communication management systems.
The bank’s WhatsApp services enable customers to complete various banking transactions easily, quickly, and securely, through a simplified interactive interface, without the need to visit a branch or call the contact center. This enhances customer convenience and supports the pace of the accelerating digital lifestyle.
Key services available via the WhatsApp application include transferring funds between the customer’s personal accounts, transferring to credit and prepaid cards, checking account balances, obtaining a statement for the last six months, retrieving the IBAN number through authentication via the Huwiyati application, applying for financing, locating the nearest bank branch, and communicating directly with customer service representatives. These services are available 24/7, adhering to the highest security standards to ensure the confidentiality of customer data and the integrity of transactions.
Customers can access these services by saving the Kuwait Finance House number, 1803333, in their contact list and downloading the WhatsApp application, after which they can immediately begin using the service seamlessly.
This initiative underscores Kuwait Finance House’s leadership in digital banking solutions and services, and its continued progress in digital transformation by offering banking services through one of the most widely used social media platforms, while maintaining the highest standards of security, reliability, and data protection.
Kuwait Finance House continues to drive digital transformation in the banking sector through advanced infrastructure and integrated digital platforms, delivering a secure, seamless, and round-the-clock banking experience rooted in innovation and technology. This is reflected in customers completing over 600 million electronic banking transactions in 2025 across the bank’s various channels, a clear indicator of customer trust and the efficiency of the provided digital solutions.
Kuwait Finance House is a pioneer in introducing innovative digital banking services, having launched several first-of-their-kind solutions in the market, including instant card printing within minutes, digital account opening, virtual card issuance, electronic gold buying and selling, local and international transfers, as well as the development of specialized applications for individuals and businesses.
