Kuwait Airways strengthens passenger services in collaboration with Al Mubarak Exchange
Kuwait Airways signed a memorandum of understanding with Al Muzaini Exchange to strengthen cooperation frameworks between the two entities and develop areas of joint work, thereby delivering added value to customers of both parties. This initiative leverages the services, capabilities, and expertise available at each organization, benefiting travelers and customers at large.
The signing of the memorandum aligns with Kuwait Airways’ commitment to expanding its partnerships with private sector institutions and opening new avenues for collaboration. These efforts aim to provide diverse services and benefits to customers of both parties, enhance their utilization of services offered by each entity, and explore and implement joint initiatives that meet their needs and aspirations.
The memorandum establishes a general framework for cooperation between Kuwait Airways and Al Muzaini Exchange, enabling both parties to develop a range of joint initiatives and services. By leveraging available channels and expertise, the agreement aims to strengthen customer engagement and provide additional opportunities and options for customers to benefit from the services and advantages offered by both parties.
In this regard, Acting Chief Executive Captain Abdulwahab Al-Shatti stated that the collaboration reflects the company’s dedication to strengthening its partnerships with various entities and institutions in the private sector, contributing to service development and creating additional benefits for customers of both parties.
Al-Shatti added that the partnership represents an opportunity to leverage the services and expertise possessed by both parties, working together to deliver joint initiatives that meet customer needs, whether travelers or the general customer base. This approach enhances service levels and provides added value.
He emphasized that Kuwait Airways places great importance on building strategic partnerships with various entities, driven by its belief in the significance of cooperation and integration among national institutions. By utilizing specialized expertise, the company aims to develop services to levels that meet customer aspirations.
Al-Shatti clarified that the memorandum opens new horizons for cooperation between the two parties, whether through services and benefits provided to customers or via joint initiatives, campaigns, and activities. He affirmed that Kuwait Airways continues to seek effective collaboration opportunities that add genuine value to its services and strengthen its relationship with its customers.
He stressed that as the national carrier, Kuwait Airways is committed to continuously developing its services and expanding its partnership network with various entities. This strategy aims to enhance the overall customer experience and support the company’s direction toward providing integrated services and diverse benefits that meet the needs of its various customer segments.
For his part, General Manager at Al Muzaini Exchange, Hugh Fernandez, stated that the partnership unites two venerable Kuwaiti institutions bound by a firm commitment to serving Kuwaitis. Kuwait Airways connects Kuwait to the world, while Al Muzaini Exchange facilitates financial transactions for individuals and companies across borders.
He added, “Through this partnership, we look forward to combining the expertise and capabilities of both sides to offer greater convenience, value, and an enhanced experience for our customers. We are proud to embark on this journey with the national carrier and look forward to building a strong and fruitful relationship that benefits both parties and extends for years to come.”
