Al-Warba launches the world’s first voice-based Agentic AI banking application
Burgan Bank has launched “Bdr AI,” the world’s first intelligent voice-based Agentic AI for banking, enabling customers to execute their banking transactions directly through voice commands via the bank’s mobile app. This initiative underscores the bank’s commitment to leading digital innovation and delivering advanced banking solutions that elevate the customer experience.
The launch of “Bdr AI” aligns with the bank’s strategy to leverage cutting-edge artificial intelligence (AI) technologies to develop financial services, streamline banking procedures, accelerate transaction processing, and provide a smoother, more flexible, 24/7 customer experience. Notably, this is the first service of its kind globally within the Islamic banking sector.
Speaking about this unprecedented achievement, Anwar Badr Al-Ghaith, Deputy Chief Executive Officer for Digital Transformation and Operations, stated that “Bdr AI” allows customers to interact with the “Burgan” app using either Kuwaiti Arabic dialect or English, through voice commands or written chat. This enables users to perform various banking operations and services effortlessly, without the need to navigate through multiple menus within the app or manually input required banking data.
Al-Ghaith added, “Bdr AI” relies on advanced technologies to accurately understand and analyze customer requests, enabling it to execute banking operations quickly and efficiently while maintaining the highest standards of quality, security, and ease of use.
He further noted that “Bdr AI” enhances accessibility to banking services, saving time and effort, in line with customers’ expectations for innovative digital solutions that fit their fast-paced lifestyles.
Burgan Bank continues to invest in modern technologies as a cornerstone of its digital transformation efforts. The bank consistently develops its electronic and digital platforms and launches innovative services that boost operational efficiency and improve the customer experience, while providing secure and reliable banking solutions.
These digital services reaffirm Burgan Bank’s dedication to shaping the future of banking by harnessing the potential of artificial intelligence. This approach enhances service efficiency, elevates customer satisfaction, and keeps pace with global developments in the financial sector.
Through this initiative, the bank continues to solidify its position as one of Kuwait’s leading banks in digital innovation, offering customers a smart banking experience that combines speed, convenience, and security. This aligns with its vision to empower customers to carry out their transactions easily and confidently via the app.
Burgan Bank remains at the forefront of the industry by relying on and investing in interactive artificial intelligence. As the first bank in the world to offer this unique feature, the achievement marks a significant milestone for the Kuwaiti banking sector in pursuing international leadership in this field. This breakthrough represents a qualitative leap in the future of digital banking, setting a new standard for the development and continuous enhancement of digital banking experiences. The goal is to improve service efficiency to meet the expectations of customers who wish to conduct their banking operations through advanced technologies.
Burgan Bank has joined the Digital Cooperation Organization as an observer, positioning itself as one of Kuwait’s leading financial pillars participating in shaping the future of the global digital economy. This strategic step crowns the bank’s ongoing efforts in digital transformation and underscores its pivotal role in promoting financial innovation and digital inclusion.
This presents a unique opportunity to collaborate with a select group of global experts and decision-makers, and to participate in specialized policy labs and working groups. It also underscores the Bank’s continued commitment to adopting and developing digital solutions, which will enhance its ability to anticipate and shape the future of digital banking, develop technological solutions that serve its customers, and support Kuwait Vision 2035’s goal of transforming the country into a regional financial and commercial hub.
