Social Security: Issuance of 490,000 Electronic Certificates in Six Months
The Public Institution for Social Security (PISS) continued to advance its digital transformation journey and enhance the quality of its services, achieving notable figures in the first half of the current year. These results reflected the high demand for its electronic services and the efforts made to facilitate transactions for citizens and residents, while reducing the need for in-person visits.
Statistics issued by the institution showed that the total number of visitors during the first half of the year reached 265,539, while call centers received 140,300 incoming calls, indicating the continued provision of direct support to beneficiaries and the answering of their inquiries.
The institution recorded the completion of 62,833 electronic transactions through its various digital channels. These were distributed as follows: 4,758 transactions via the electronic portal, 48,485 transactions through the “Thakhar” application, and 9,590 transactions via the “Sahl” application. This distribution highlights the diversity of service delivery channels and the availability of multiple options for users.
In the field of issuing electronic certificates, the institution achieved a significant milestone by issuing 489,857 electronic certificates within just six months. These were distributed as 40,678 certificates via the electronic portal, 48,677 certificates through the “Thakhar” application, and the “Sahl” application accounted for the largest share with 400,502 electronic certificates. This underscores the success of government integration in delivering digital services to beneficiaries.
These indicators reflect the ongoing efforts of the Public Institution for Social Security to develop its electronic services, aligning with the state’s direction toward digital transformation and procedural simplification. By providing comprehensive services that enable transactions and certificate issuance electronically around the clock, the institution contributes to saving time and effort while improving the efficiency of services provided to citizens and residents.
These figures confirm that the institution is steadily moving toward enhancing performance efficiency and raising beneficiary satisfaction levels. This is being achieved through investment in digital solutions and expanding the scope of electronic services, in line with Kuwait’s vision to build a more efficient and sustainable digital government.
