Ooredoo Kuwait signs a memorandum of understanding with AlooChat

- Ali Al-Dabbous: Building strategic partnerships that enable institutions to leverage the latest technologies to enhance business efficiency

- Hamad Al-Salimi: We combine artificial intelligence with digital expertise to empower institutions to develop communication methods

In line with its ongoing efforts to support digital transformation and equip the business sector with the latest technological solutions, Ooredoo Kuwait, the leading company in telecommunications and digital solutions, announced the signing of a strategic memorandum of understanding with AlooChat AI, the leading Kuwaiti company specializing in AI-powered communication solutions. This partnership enables institutions to elevate customer experience through automated interactions and the provision of smart, effective communication channels.

Under the partnership, Ooredoo Business customers will be able to leverage AlooChat AI’s smart chat solutions, including virtual assistants and intelligent automation tools, to develop customer communication channels, improve operational efficiency, and enhance service quality. This will contribute to strengthening customer experience and accelerating the digital transformation of institutions.

The agreement aligns with Ooredoo Kuwait’s strategy to expand its business-oriented solution portfolio by making artificial intelligence and automation technologies available to help government and private institutions boost operational efficiency and keep pace with the growing demands of the digital economy.

Commenting on the occasion, Ali Al-Dabbous, Director of Digital Transformation for the Government and Corporate Sector at Ooredoo Kuwait, said: “At Ooredoo Business, we believe that building strategic partnerships is a cornerstone for expanding the range of solutions we offer our clients. Our partnership with AlooChat AI represents a new step toward empowering institutions to leverage artificial intelligence technologies to enhance customer interactions, improve operational efficiency, and accelerate their digital transformation journey, in line with our commitment to delivering innovative solutions that meet evolving business needs.”

For his part, Hamad Al-Salimi, founder of AlooChat AI, said: “We are pleased to collaborate with Ooredoo Kuwait, given its leading position in the telecommunications and digital solutions sector. This partnership reflects our shared vision of harnessing artificial intelligence technologies to empower institutions to build smarter and more efficient communication experiences, thereby supporting business growth and enhancing their ability to deliver advanced digital services that meet customer expectations.”

The memorandum of understanding was signed at Ooredoo Kuwait’s headquarters in the presence of representatives from both parties. The agreement establishes a framework for joint cooperation to explore opportunities for developing and delivering innovative digital solutions that improve customer communication, enhance business efficiency, and support digital transformation across various sectors.

This partnership extends Ooredoo Kuwait’s efforts to expand its digital solution portfolio for the business sector by collaborating with specialized partners to provide advanced technologies that enable institutions to develop their operations, elevate service levels, and strengthen their competitiveness in the rapidly evolving digital business environment.