'Social Affairs' and 'Microsoft': Leveraging AI to Improve Services

Faisal Matar: Minister of Social Affairs, Family, and Childhood Affairs, Dr. Amthal Hadi Al-Huwail, affirmed the commitment to enhancing digital transformation and expanding cooperation with specialized technology entities, in line with technological developments and aimed at modernizing government services and improving their efficiency. She stressed the importance of accelerating the implementation of technology projects and overcoming challenges to ensure the achievement of desired objectives.

Dr. Al-Huwail stated this during a meeting with representatives of Microsoft, attended by Lana Khalaf, Regional Director for Government Entities in the Middle East, and Ali Haddad, Director of Government Relations. She noted that developing technology and digital projects contributes to improving performance efficiency, accelerating transaction processing, and enhancing the quality of services provided across various ministry sectors.

The meeting discussed ways to strengthen joint cooperation and develop technology and digital projects under the umbrella of the Central Agency for Information Technology, within the framework of contracts concluded between Kuwait and Microsoft. During the meeting, joint projects between the two sides were reviewed, and mechanisms for their development and ways to overcome potential implementation obstacles were discussed, aiming to serve various ministry sectors, including Social Affairs and Development, Family Care, as well as the Supreme Council for Family Affairs.

Dr. Al-Huwail also discussed several proposals for new technology and digital projects serving the ministry and the Public Authority for Persons with Disabilities, exploring opportunities to leverage modern technological solutions and artificial intelligence to develop the work system, streamline procedures, and improve services provided to beneficiaries.