Al-Hawila: Delaying citizens' affairs is unacceptable

Minister of Social Affairs, Family, and Childhood Dr. Amthal Al-Hawila affirmed that halting work or delaying citizens’ affairs is unacceptable, emphasizing that the citizen’s interest is a top priority. This statement came during a press interview following her meeting with the Undersecretary of the Ministry and several officials to discuss the comprehensive work plan, monitor progress across various sectors and departments, and identify the main challenges and obstacles that could affect the speed of implementation. Al-Hawila stressed the need to overcome barriers, accelerate the pace of work, and enhance coordination and cooperation among sectors to ensure efficient and regular operations. She directed officials to develop clear work plans with specific timelines, continuously monitor their implementation, promptly address any shortcomings, and hold each official directly accountable for improving performance and raising service standards. She underscored that there is no room for laxity or procrastination in fulfilling duties, affirming that the coming phase demands serious field work, precise follow-up, and accountability based on performance outcomes, in order to achieve the Ministry’s objectives and serve the public interest.