Al-Hawila Urges 'Social Affairs' Leaders to Expedite Transactions

Dr. Amthal Al-Huwail, Minister of Social Affairs, Family, and Childhood Affairs, affirmed that proactive file follow-up, expediting completion, and facilitating procedures for beneficiaries constitute fundamental priorities in the Ministry’s work. She stressed the necessity of enhancing institutional performance efficiency and implementing Cabinet decisions and ministerial directives, thereby contributing to improved service quality and the achievement of desired objectives.

This statement was made during a meeting between Al-Huwail and senior Ministry officials, where she emphasized the importance of regular follow-up on various files, proactively reporting updates, and clarifying completion rates, implementation obstacles, and proposed solutions to address them. This approach aims to enhance work efficiency and reinforce the principles of responsibility and accountability.

Al-Huwail directed the inventory of delayed files, cases, and reports, and the establishment of clear timelines for their completion, with defined responsibilities for implementation and follow-up. She stressed the necessity of completing committee work and submitting their results and recommendations within specified deadlines, without delay. Furthermore, she highlighted the importance of reviewing laws and executive regulations, preparing comprehensive proposals to address implementation challenges and keep pace with beneficiaries’ needs, thereby supporting the development of the work system and raising the efficiency of procedures adopted across the Ministry’s sectors.

Al-Huwail also underscored the need to simplify procedures and accelerate e-government transformation, handle complaints seriously by investigating their causes and working to resolve them, thereby facilitating beneficiaries’ access to services and improving their quality. She called for providing practical solutions and well-considered alternatives when encountering obstacles in implementing services and programs, studying the implications of proposals on beneficiaries, ensuring service continuity, and enhancing coordination and integration among the Ministry’s sectors to complete shared files and issues.

In a related context, Al-Huwail stressed the importance of adhering to the confidentiality of information and documents, and refraining from issuing or publishing any statements or news related to the Ministry’s work unless approved according to established procedures. She also emphasized strengthening oversight, protecting public funds, safeguarding beneficiaries’ rights, and taking necessary measures regarding any violations.

Al-Huwail concluded by reiterating that performance evaluation is based on achieved results, service quality, and speed of completion. She noted that leadership responsibility requires taking initiative and making decisions within prescribed authorities, and continuously following up on their implementation, thereby supporting the achievement of the Ministry’s objectives and enhancing beneficiaries’ confidence in its services.