Al-Hawaila: Enhance Speed of Completion, Performance Efficiency, and Facilitate Citizens' Transactions

Minister of Social Affairs Dr. Amthal Al-Huwail received a number of citizens during the weekly meeting, as part of the ministry’s approach of direct engagement to listen to their demands and observations, and to work on facilitating procedures and removing obstacles faced by beneficiaries of its services. Al-Huwail emphasized the importance of continuing direct meetings with citizens, considering them an effective channel for identifying their needs, listening to their observations and proposals, which contributes to developing service levels and improving work mechanisms within the ministry. She stressed the necessity of addressing the raised observations within the established frameworks and procedures, while continuing efforts to facilitate citizens’ transactions and remove any obstacles they may encounter, thereby enhancing speed of execution and performance efficiency. The meeting comes within the ministry’s commitment to developing its services and elevating performance standards, through direct listening to beneficiaries and leveraging their observations to improve procedures and service delivery mechanisms. The weekly meetings contribute to conveying citizens’ opinions and proposals directly, enabling the identification of the challenges they face and addressing them, alongside strengthening communication between the ministry and society. The Ministry of Social Affairs continues this approach to enhance transparency and community partnership, and to consolidate direct communication channels with citizens, supporting efforts to develop services, raise execution efficiency, and respond to observations and demands.