Ministry of Social Affairs: Proactive Follow-up, Swift Execution, and Facilitating Beneficiary Services Are Work Priorities

Kuwait City, 11 October (KUNA) -- Dr. Amthal Al-Huwailan, Minister of Social Affairs, Family, and Childhood, emphasized the importance of enhancing institutional performance efficiency, accelerating the processing of files, and implementing Cabinet decisions and ministerial directives, all of which directly impact the quality of services provided to beneficiaries. During her meeting with senior ministry officials, Al-Huwailan stressed that proactively and regularly monitoring files, providing updates, reporting on completed tasks, identifying implementation obstacles, and proposing solutions to address them are the responsibilities of executive leadership.

She directed that delayed files, cases, and reports be inventoried, with clear timelines established for their completion, and that implementation and monitoring responsibilities be clearly defined. She emphasized the necessity of completing committee work and submitting their results and recommendations without delay. Furthermore, she highlighted the importance of expediting the review of laws and executive regulations, and submitting comprehensive proposals that address implementation challenges and align with beneficiaries’ needs, alongside simplifying procedures, accelerating digital transformation, and seriously addressing complaints and following up on the resolution of their root causes.

Al-Huwailan stressed the need to provide practical solutions and well-considered alternatives when facing obstacles in services and programs, taking into account the impact of any proposal on beneficiaries and ensuring service continuity. She also called for enhanced coordination among ministry sectors to address shared matters. She reaffirmed the commitment to maintaining the confidentiality of information and documents, and to refraining from issuing or publishing statements or news related to the ministry’s work unless officially approved. Additionally, she emphasized strengthening oversight, protecting public funds and beneficiaries’ rights, and taking necessary measures regarding any violations.

She noted that performance evaluation is linked to results, service quality, speed of implementation, decision-making within the scope of authority, and follow-up on execution, all of which help achieve the ministry’s objectives and strengthen beneficiaries’ confidence in its services. (End) F.R. / H.A.