Minister of Awqaf: Results of the Hajj pilgrims' evaluation via (Sahl) confirm the quality of services and enhance the continuous development process
Kuwait City, July 25 (KUNA) – Kuwait’s Minister of Endowments and Islamic Affairs, Dr. Mohammed Al-Wasmi, confirmed today that the results of the electronic evaluation conducted by Kuwaiti pilgrims via the “Sahl” application following the 1447 AH Hajj season reflect the advanced level of services provided by the Kuwaiti Hajj mission and Hajj campaigns, and demonstrate a strong commitment to institutionalizing a culture of measuring beneficiary satisfaction.
Speaking to the Kuwait News Agency (KUNA), Minister Al-Wasmi stated that the evaluation results for Kuwaiti pilgrims in the 1447 AH Hajj season serve as an important indicator for assessing service quality, reflecting the Ministry’s dedication to adopting a methodology of continuous improvement and listening to pilgrims’ feedback as a fundamental pillar for enhancing the work system and serving the guests of Allah in accordance with the highest standards of quality and efficiency.
He noted that achieving an overall satisfaction rate of 96 percent serves as a motivation to continue developing services, strengthening positive aspects, and addressing any feedback received from pilgrims. He added that the broad participation in the evaluation process reflects the trust pilgrims have placed in this mechanism, confirming the credibility and transparency of the results, which are based on their actual experiences during the Hajj season.
Al-Wasmi further emphasized that the Ministry will continue to work in partnership with the Kuwaiti Hajj mission and Hajj campaigns to raise service standards across all stages of the Hajj journey, from preliminary preparations to the pilgrims’ return to their homeland. This effort aims to fulfill the aspirations of the wise leadership and ensure the provision of the best care and support for Kuwaiti pilgrims, driven by the Ministry’s ongoing commitment to improving performance and achieving the highest levels of beneficiary satisfaction. (End) A.Z. / R.J.
