Boubyian hosts training workshop in cooperation with the Kuwaiti Board of Periodontology and Oral Implantology

Boubyan Bank hosted a number of officials and dentists from the Ministry of Health at a training workshop held in collaboration with the Kuwaiti Board of Periodontics and Dental Implantology, titled “Effective Communication with Patients and Delivering an Exceptional Patient Experience,” on the occasion of Professional Development Day.

The workshop comes within the framework of strengthening cooperation between the public and private sectors, and Boubyan’s commitment to leveraging its expertise in training and professional development to support initiatives that contribute to enhancing the skills of national talents across various fields.

The workshop addressed the importance of effective communication in building trust and improving the patient experience throughout the healthcare journey, including recognizing feelings of fear and anxiety that may accompany dental treatments and surgical procedures, and responding to emotional cues. It also covered active listening skills, ensuring patient understanding of information, considering cultural differences and patient expectations, as well as handling difficult conversations and complaints.

The workshop relied on practical application, including pair exercises and case studies related to periodontics and dental implantology, covering various stages of the patient journey—from first impressions and key touchpoints to managing conversations and addressing complaints.

Abdulaziz Al-Roumi, Assistant General Manager of the Human Resources Group at Boubyan Bank, said, “Exchanging expertise with institutions operating in various sectors is an extension of Boubyan’s strategy to develop professional competencies, as it enables the transfer, application, and utilization of experiences and practices in a manner suited to the nature of each field and the needs of its practitioners. From this perspective, the Bank’s interest in training and development extends to multiple professional fields.”

He clarified that developing national competencies requires cultivating both specialized and interpersonal skills, particularly communication and active listening skills, as well as understanding others’ needs. These skills are especially important in professions that involve direct interaction with individuals, as the manner of communication affects the level of trust and the experience of the service recipient. He added that these skills strengthen the doctor-patient relationship and support the delivery of medical care that addresses diverse patient needs.

Al-Roumi further stated, “Accordingly, we ensured that the training workshop included applications that allowed participants to refine their communication skills in scenarios similar to their actual work environment and practice them, such as listening to patients’ concerns, ensuring their understanding of even the finest details, and managing dialogues that require precision and care. Training gains greater value when it provides participants with the opportunity to experience what they learn and apply it in their professional practices.”

Concluding his remarks, Al-Roumi emphasized that collaboration with the Kuwaiti Board of Periodontics and Dental Implantology helped link the workshop content to the participants’ work nature and needs, enriching discussions with situations related to their specialties through training and case studies. He added, “We value our collaboration with entities that share our interest in developing competencies, and we continue to support initiatives that enhance learning, exchange expertise, develop professional skills, and strengthen their impact in the work environment.”

For his part, Dr. Ahmed Al-Sharad, Director of the Kuwaiti Board of Periodontics and Dental Implantology Program at the Kuwait Institute for Medical Specialties, praised Boubyan Bank’s initiative to support the development of national medical cadres by organizing an interactive workshop that addressed medical ethics in dentistry and effective communication skills with patients. The workshop featured participation from Dr. Manal Al-Bouhamed of the Faculty of Medicine at Kuwait University, and Dr. Bader Al-Tarigi, a specialist in leadership and organizational change.

Dr. Al-Sharad emphasized that effective communication with patients and adherence to medical practice ethics are two fundamental pillars for achieving professional excellence and enhancing the quality of healthcare. He clarified that these workshops aim to reinforce the concept of “patient care and safety first” and strengthen trust between patients and physicians, thereby contributing to an improved treatment experience.