Al-Turkiet: Kuwait Finance House Implements Comprehensive Digital Transformation Model
Kuwait Finance House implements a comprehensive digital transformation model and wins the Best Digital Bank award.
Translated by Qiyas from الجريدة — Original source
Haitham Al-Turkistani, Deputy Chief Executive Officer for Technology and Operations at Kuwait Finance House (KFH), stated that the bank has delivered an integrated digital transformation model based on a clear strategic vision focused on innovation, service quality, efficiency of digital solutions, and the ability to deliver added value to customers while achieving tangible operational results. He highlighted that more than 600 million digital transactions were executed in 2025, and over 200 integrated digital services were provided via KFHonline, thereby strengthening the position of digital services as a primary banking option for customers.
Al-Turkistani emphasized the bank’s continued strategic efforts to build an integrated and sustainable ecosystem of advanced banking services and products, enhancing the customer experience and solidifying the bank’s competitive position in the banking sector.
He affirmed that the bank remains committed to developing innovative digital solutions centered on customer needs and aspirations, through the implementation of advanced technological projects, upgrading digital infrastructure, and strengthening cybersecurity systems. This ensures the continuous provision of a secure, advanced, and sustainable digital banking and financial ecosystem that maintains its leadership and competitiveness.
He noted that the bank has received prestigious global accolades for its excellence and continuous achievements in digital transformation and digital banking solutions, including the “Best Digital Bank in Kuwait” award at the 2026 Excellence Awards issued by the global Euromoney group.
Al-Turkistani clarified that this recognition reflects the bank’s qualitative successes in digital banking services and the accumulated achievements resulting from sustained investment in technology and innovation. He explained that the bank has continued to implement its ambitious plans to build a comprehensive digital ecosystem that delivers high-efficiency and high-quality services, keeping pace with customers’ growing aspirations and needs.
He added that KFH has successfully strengthened its digital presence by developing its technological infrastructure, expanding the scope of services offered through various digital channels and platforms, as well as smart branches and self-service devices. This has contributed to a qualitative leap in the level of banking services, increased usage rates, and improved quality and operational efficiency indicators.
He stressed that the bank is moving forward with launching more innovative banking solutions, services, and products, building on the significant success of its digital transformation and innovation strategy, thereby enhancing its leading role in driving digital transformation in the Islamic banking sector and the broader banking industry.
