Minister of Social Affairs: Unannounced Visits to Continue During Holidays to Ensure Service Quality
Minister of Social Affairs Dr. Amthal Al-Huwaili confirmed the continuation of unannounced field visits to ensure service quality for people with disabilities and to monitor the performance of officials.
Translated by Qiyas from الجريدة — Original source
Dr. Amthal Al-Huwail, Minister of Social Affairs, Family, and Childhood Affairs, confirmed that surprise field visits would continue to be conducted frequently, including on holidays and official public holidays, to ensure the continuity of service quality, monitor the performance of officials, and address any observations promptly, with the well-being and care of persons with disabilities as a top priority that brooks no negligence.
This statement came during a press briefing by Al-Huwail on Thursday, following a field visit to the South Al-Sabah Center, affiliated with the Public Authority for Persons with Disabilities, to review the progress of operations, assess the level of services provided to residents, and closely monitor their needs.
She emphasized the necessity for officials and leaders to be continuously present in the field to engage in direct communication with persons with disabilities, understand their needs, and evaluate the extent to which their requirements are being met, moving beyond reliance on office-based reports.
During the visit, she observed several activities and events organized by staff for the residents, commending the efforts made to provide a suitable environment that contributes to enhancing their quality of life.
