Kuwait Finance House: Customer Service Available Online During the Holiday

Kuwait Finance House (KFH) continues to provide its banking services to customers around the clock during the holiday period through its mobile application, alternative channels, and digital platforms. Most banking services are available via the electronic application or through its electronic branches, which are located in many areas and key sites to serve customers and execute their transactions. In addition, the bank offers services through its social media channels and numerous other electronic service channels, leveraging the latest financial technology tools and digital platforms.

The KFHOnline app is distinguished by its modern design and smart banking services. KFH continues to develop its electronic services through the app, reaffirming its leadership in digital innovation and excellence in providing advanced financial solutions that meet customer needs and deliver a seamless banking experience.

The KFHOnline app offers more than 200 banking services. Notably, customers can instantly request prepaid virtual cards through KFHOnline. Customers can also manage their debit and supplementary credit card usage limits, view their Al Waha Club mileage and membership number, conduct local and international money transfers, open additional accounts in Kuwaiti Dinar and various foreign currencies without visiting a branch, view PINs and card details, activate new debit cards, temporarily suspend debit cards, create deposits, add beneficiaries, check balances, request checkbooks, open gold accounts, buy, sell, and gift gold, apply for financing, view financing obligations and installment counts, explore investment plans, obtain account and deposit balance summaries, manage children’s accounts, and pay bills for local telecommunications companies, among many other electronic banking services.

KFH’s smart (Hybrid) branches offer additional services, meaning customers can benefit from unlimited electronic services through digital channels. Customers can interact directly with staff or use self-service kiosks and modern technology.

Electronic branches serve as a smart banking channel that helps shift routine customer transactions to an innovative electronic branch, providing capabilities that enable customers to access high-efficiency banking services. These branches handle more than 80 percent of the services and transactions typically offered by traditional branches.

Electronic branches are equipped with XTM (Cross-Transaction Machines) that allow direct voice and video communication with service staff, alongside automated teller machines (ATMs) and cash deposit machines. The cash deposit machines can accept up to 200 banknotes in a single transaction.

Through its electronic branches scattered across various locations in Kuwait, customers can access a diverse range of interactive banking services, including: creating Murabaha transactions, requesting credit and prepaid cards, updating personal data and phone numbers, activating bank cards, opening deposits and accounts, printing checkbooks instantly, and printing bank cards on demand without prior request. Customers can also receive 10-gram gold bars, open Gold, Savings, Rabih, ATM, and Hadath accounts, buy and sell gold, withdraw cash without a card via the mobile app using a QR code, civil ID, or phone number, and deposit cash without a card via the mobile app using a QR code or civil ID, among many other financial and banking services, all delivered with ease, speed, and security.

The contact center continues to provide round-the-clock services to receive customer calls, listen to their requests, and respond promptly, supported by a qualified workforce and advanced technology. The automated phone service (1803333) operates with the same efficiency and speed, handling account transfers, financial transaction inquiries, and other services.

Customers outside Kuwait can contact KFH’s customer service center free of charge from seven countries: the United States, Canada, the United Kingdom, France, Germany, Turkey, and Spain, with no additional charges when calling from phones in those countries. The toll-free numbers are: USA and Canada (1-800-818-8608), UK (0800-014-8898), France (0805-086-620), Germany (0800-181-7080), Spain (900-905-440), and Turkey (90-850-771-2154). Note that local carrier rates may apply in Turkey when calling this number.

The KFH team continues to respond to customer inquiries and provide service around the clock via its social media channels under @KFHGroup.

The bank has successfully launched the “Wamda” digital service, which enables customers to send and request funds instantly, free of charge, and around the clock to another KFH customer or any local bank customer using a mobile phone number. Customers can also request funds through the digital “Wamda” service by sharing or scanning a QR code via KFHOnline. Additionally, customers can transfer funds to credit and prepaid cards from local Knet bank accounts through the KFHOnline app.