Euromoney: BFW Best Digital Bank in Kuwait
Kuwait Finance House (KFH) won the “Best Digital Bank in Kuwait” award at the 2026 Excellence Awards, issued by the global Euromoney group, in recognition of the bank’s ongoing achievements in digital transformation and its strategic efforts to build an integrated, sustainable ecosystem of advanced banking services and products, thereby enhancing customer experience and solidifying its competitive position in the banking sector.
Heathem Al-Turkiet, Deputy Chief Executive Officer for Transformation, Technology, and Operations at Kuwait Finance House, stated that this accolade reflects the qualitative successes the bank has achieved in digital banking services, as well as the cumulative accomplishments resulting from continuous investment in technology and innovation. He added that the bank has continued to implement its ambitious plans to build a comprehensive digital ecosystem that delivers high-efficiency, high-quality services, keeping pace with customers’ aspirations and growing needs.
Al-Turkiet further noted that KFH has successfully strengthened its digital presence by developing its technological infrastructure and expanding the range of services offered through various digital channels and platforms, alongside smart branches and self-service devices. This has contributed to a qualitative leap in banking service levels, increased usage rates, and improved quality and operational efficiency indicators.
He pointed out that the bank has presented an integrated digital transformation model based on a clear strategic vision focused on the customer and tangible operational results. He highlighted that more than 600 million digital transactions were processed in 2025, and over 200 integrated digital services were provided via KFHonline, reinforcing the status of digital services as a primary banking option for customers.
Al-Turkiet emphasized that the bank remains committed to developing innovative digital solutions centered on customer needs and aspirations, through the implementation of advanced technological projects, upgrading digital infrastructure, and strengthening cybersecurity systems. This ensures the continued provision of a secure, advanced, and sustainable digital banking and financial ecosystem, preserving the bank’s leadership and competitiveness.
