Housing Authority enables electronic suspension of rent allowance debt collection via 'Sahl'

The Public Authority for Housing Welfare has launched an electronic service via the unified government application for electronic services, “Sahel,” enabling citizens to submit requests to suspend the deduction of rental allowance debts from their employers. This initiative is part of the Authority’s efforts to develop its digital services, simplify procedures for citizens, and facilitate the processing of transactions without the need for in-person visits.

The Authority, through its official account, clarified that the service allows citizens to electronically submit a request to suspend the deduction of rental allowance debts by accessing the “Sahel” app, selecting the “Services” icon, then “Public Authority for Housing Welfare,” navigating to “Rental Allowance Services,” and choosing the “Request to Suspend Collection of Rental Allowance Debt from Employer” service.

It explained that the application process involves filling in the required data, specifying the deduction source, adding any notes if applicable, and then submitting the request electronically. A confirmation message will appear, indicating successful receipt of the transaction and its referral to the relevant authority to complete the necessary procedures.

Furthermore, the applicant will receive an electronic notification confirming the acceptance of the request and its referral to the competent department for review, with the ability to track the status of the transaction through the app until final approval is issued. Citizens will be notified of the final approval via the “Notifications” icon.

This service aligns with the Public Authority for Housing Welfare’s efforts to expand digital transformation, enhance the efficiency of services provided to citizens, and save time and effort by offering electronic channels that enable easier and more flexible processing and tracking of transactions.