Minister of Social Affairs: Proactive follow-up, swift execution, and facilitating beneficiaries' services are work priorities

The Minister of Social Affairs, Family, and Child Welfare, Dr. Amthal Al-Huwail, emphasized the importance of enhancing institutional performance efficiency, accelerating the processing of files, and implementing Cabinet decisions and ministerial directives, thereby improving the quality of services provided to beneficiaries. During her meeting with senior ministry officials, Al-Huwail stressed that proactively and regularly monitoring files and reporting updates is the responsibility of executive leadership, which must outline completed tasks, implementation obstacles, and proposed solutions to address them. She directed that delayed files, cases, and reports be inventoried, with clear timelines established for their completion, and that implementation and monitoring responsibilities be clearly defined. She underscored the necessity of completing committee work and submitting their results and recommendations without delay.

Al-Huwail also highlighted the urgency of reviewing laws and executive regulations, submitting comprehensive proposals that address implementation challenges and align with beneficiaries’ needs, simplifying procedures, accelerating e-government transformation, seriously addressing complaints, and following up on the root causes of such issues. She insisted on providing practical solutions and well-considered alternatives when encountering obstacles in services and programs, taking into account the impact of any proposal on beneficiaries, ensuring service continuity, and strengthening coordination among ministry sectors to advance shared matters.

Furthermore, she affirmed the commitment to maintaining the confidentiality of information and documents, and to refraining from issuing or publishing statements or news related to ministry affairs unless officially approved. She also called for strengthening oversight, protecting public funds and beneficiaries’ rights, and taking necessary actions regarding any violations. She noted that performance evaluation is linked to results, service quality, speed of implementation, decision-making within respective jurisdictions, and follow-up on execution, all of which serve to achieve the ministry’s objectives and enhance beneficiaries’ confidence in its services.