Al Ahli highlights the evolution of fraud operations

Ali Abu Hamad, Head of the Complaints and Customer Protection Unit at National Bank of Kuwait (NBK), appeared as a guest on the “Diwaniya of Al-Yaqout and Al-Ansari” program on 360 FM radio to discuss the “Let’s Be Aware” campaign. This discussion was part of the bank’s ongoing support for the campaign and its continuous contribution to achieving financial inclusion and raising awareness levels across all segments of society in Kuwait.

The interview highlighted the “Let’s Be Aware” campaign and its role in protecting customers within the banking sector, as well as informing them of their rights and obligations when dealing with banks. It also pointed to key updates in the revised Customer Protection Guide, including notifying customers three months before the renewal of products with automatic annual renewal, disclosing any applicable fees, and clarifying the cancellation process.

The discussion noted that NBK has reduced the response time for customer complaints to just five working days. The bank has also equipped all its branches with ramps to facilitate mobility and service for people with special needs. The interview further shed light on several other aspects covered in the updated guide, which is fully aligned with the “Let’s Be Aware” campaign.

Customers were advised to be vigilant against fraud and the evolving tactics of scammers and hackers. They were urged not to click on untrusted links and to carefully read messages containing OTP codes without automatically entering them. It was emphasized that this step is essential for protecting personal data and bank accounts.