Kuwait Finance House: Growing Customer Interest in WhatsApp Services

Kuwait Finance House’s (KFH) banking services launched via WhatsApp have witnessed growing customer uptake and widespread engagement, owing to their role in enhancing the banking experience and providing more accessible, secure, and convenient digital communication channels and banking services available to customers anytime and anywhere.

This initiative marks the first of its kind in the Kuwaiti banking sector, implemented in collaboration with Infobip, a global leader in interactive services and cloud-based communication management systems.

Through WhatsApp, KFH enables customers to perform various banking services quickly, easily, and securely, using a simplified interactive interface, without the need to visit a branch or call the contact center. This enhances customer convenience and supports the accelerating shift toward digital lifestyles.

Key services available via the WhatsApp application include transferring funds between the customer’s personal accounts, transferring to credit and prepaid cards, checking account balances, obtaining a six-month account statement, retrieving the IBAN number through authentication via the “Huwiyati” app, applying for financing, locating the nearest bank branch, and communicating directly with customer service representatives. These services are available 24/7, adhering to the highest security standards to ensure the confidentiality of customer data and the integrity of transactions.

Customers can access these services by saving KFH’s number, 1803333, in their contacts list and downloading the WhatsApp application, after which they can immediately begin using the service seamlessly. This initiative underscores KFH’s leadership in digital banking solutions and services, and its continued progress in digital transformation by offering banking services through one of the most widely used social media platforms, while maintaining the highest standards of security, reliability, and data protection.

The launch of services via WhatsApp strengthens KFH’s diverse digital channel ecosystem, which includes the KFHOnline app, KFH Go smart branches, ATMs, telephone banking, and digital payment and transfer platforms such as Wamda, KFH PAY, and Western Union transfers.

KFH continues to lead digital transformation in the banking sector through advanced infrastructure and integrated digital platforms, delivering a secure, seamless, and round-the-clock banking experience centered on innovation and technology.

This commitment is reflected in customers completing over 600 million electronic banking transactions in 2025 across KFH’s various channels, a clear indicator of customer trust and the efficiency of the digital solutions provided.

KFH is a pioneer in introducing innovative digital banking services, having launched several first-of-their-kind solutions in the market, including instant card printing within minutes, digital account opening, virtual card issuance, electronic gold trading, local and international transfers, and the development of specialized applications for individuals and businesses.