Al Ahli: Issuance of credit and prepaid cards via the app

Kuwait National Bank (KNB) enables customers to instantly request and issue credit and prepaid cards digitally, with ease, through its “KNB Mobile” app. This service is part of the bank’s ongoing digital transformation journey aimed at enhancing the banking experience and delivering advanced solutions that allow customers to manage their cards immediately, without the need to visit branches.

Through this service, customers can request and activate their cards directly via the “KNB Mobile” app, and use them for online shopping and digital payments, adhering to the highest security standards. Additionally, the service facilitates easy card top-ups and spending control at any time and from anywhere.

Commenting on the launch, Khalil Al-Qattan, Head of Digital Transformation and Innovation at Kuwait National Bank, stated that the digital issuance of credit and prepaid cards through the “KNB Mobile” app aligns with the bank’s comprehensive digital development plans and its continuous commitment to innovation and providing the latest banking solutions that meet customers’ aspirations and keep pace with their fast-paced lifestyles.

He added, “The launch of digital cards directly contributes to improving the customer experience by providing immediate, secure, and eco-friendly financial solutions. Issuing, activating, and using a card within seconds, without the need to wait or print plastic cards, embodies our commitment to delivering innovative banking services that align with future aspirations and meet the demands of modern, fast-paced life.”

Al-Qattan explained that this initiative enhances financial inclusion in the local market by offering flexible solutions tailored to changing customer spending behaviors. He noted that this solution gives users full control, allowing them to set spending limits across various payment channels, display virtual cards for secure online shopping, and activate or deactivate them instantly through the app. This represents a crucial step in raising financial awareness and empowering customers with complete control over their digital transactions.

He further emphasized that this move reflects the bank’s commitment to investing in its digital infrastructure, providing customers with a seamless banking experience around the clock, adhering to the highest standards of security and quality. Kuwait National Bank reaffirmed its dedication to continuing the introduction of advanced products through its app, adding value and delivering an exceptional banking experience to all customer segments.