Al-Watani Enhances Customers' Digital Experience with a New Suite of Services and Benefits

In line with its ongoing commitment to developing a comprehensive digital banking experience, National Bank of Kuwait (NBK) unveiled a suite of new services and features within its NBK Mobile app, enabling customers to conduct their financial transactions with ease, flexibility, and security, at any time and from anywhere, without the need to visit branches. This move is part of the bank’s strategy to strengthen its leadership in digital banking by offering innovative solutions centered on customer needs, providing a smoother and more efficient banking experience within an integrated digital ecosystem.

NBK continues to invest in technology and innovation to deliver advanced and secure banking services that adhere to the highest standards of cybersecurity and data protection, thereby reinforcing its leading position in digital banking services across Kuwait and the region.

**First Integrated Digital Loan Experience**

NBK has launched its digital loans service, becoming the first bank in Kuwait to offer a fully integrated digital experience for applying for and completing loan procedures through the NBK Mobile app. This service allows customers to easily apply for housing, consumer, and auto financing at any time and from any location.

The service provides a comprehensive digital financing experience, enabling customers to complete loan application procedures electronically. This includes uploading required documents directly from their smart devices and utilizing the digital signature feature, allowing transactions to be completed quickly and efficiently without the need for traditional paper procedures or documents.

This service embodies NBK’s commitment to accelerating the pace of digital transformation and delivering innovative banking solutions that combine speed, efficiency, and security. It ensures a seamless and integrated financing experience from start to finish, offering customers a higher level of convenience and easy access to financing solutions that meet their diverse needs.

**Opening “Zina” Accounts for Children Digitally**

In a move reflecting its continuous commitment to developing innovative digital banking solutions that cater to various customer segments, NBK has enabled the opening of “Zina” accounts for children through the NBK Mobile app. This is the first service of its kind in Kuwait, allowing eligible parents to open accounts for their children digitally with ease, speed, and security, without visiting any bank branches.

The service offers a fully integrated digital experience, enabling customers to complete account opening procedures in just a few minutes, adhering to the highest standards of security and reliability. The process is entirely digital, eliminating the need for traditional paper documents, aligning with the fast-paced digital lifestyle and enhancing access to banking services. This initiative also reflects the bank’s dedication to empowering families to build a better financial future for their children from an early age by promoting savings, financial awareness, and financial responsibility, thereby instilling a culture of future planning and contributing to raising a generation more aware of the importance of sound financial management.

**Enhanced “Contact Us” Service**

Customers can now access the enhanced “Contact Us” service directly from the home screen of the NBK Mobile app, enabling instant communication with the customer service team with ease and speed, without the need to call the call center.

This feature contributes to making it easier to obtain support and answers to inquiries faster and more efficiently, enriching the customers’ digital experience and providing a convenient and direct communication channel through the app.

Commenting on the launch of this new package of features and improvements, Mohammed Al-Duwaikh, Deputy Head of Digital Banking Channels at NBK, said: “This suite of services and features reflects our vision to provide a comprehensive digital banking experience that places all customer needs at their fingertips through a single platform. These initiatives focus on simplifying banking transactions and enabling customers to easily and securely utilize various banking services and solutions within a smooth and reliable digital experience.”

Al-Duwaikh added: “We are witnessing a rapid shift in customer expectations and digital behavior, which drives us to continue investing in the latest solutions and technologies to redefine the banking experience and deliver services that are simpler, faster, and more flexible. The NBK Mobile app is the cornerstone of our digital strategy, as we continue to develop it with advanced features that give customers greater control, clarity, and convenience in managing their finances.”

He emphasized that the new services embody the bank’s commitment to redesigning banking operations to be more integrated and efficient, starting from opening accounts digitally, through obtaining loans via fully integrated digital procedures, to utilizing instant support services and managing electronic transactions and payments.

Al-Duwaikh noted that the bank prioritizes the customer experience when developing any new service or product, explaining that these initiatives were launched in response to changing customer behavior and their increasing reliance on digital channels to conduct daily transactions. He stressed that NBK will continue to invest in digital innovation and enhance its technical capabilities to solidify its position as a leading banking institution in digital transformation, reaffirming the bank’s commitment to providing smart and secure banking solutions that align with customer aspirations and meet their future needs while maintaining the highest standards of security and reliability.