Worrah inaugurates the world's first voice-based Agentic AI in banking

Burgan Bank announced the launch of “Bdr AI,” the world’s first smart voice-based Agentic AI banking solution, which enables customers to execute their banking transactions directly through voice commands via the Burgan Bank app. This step reflects the bank’s commitment to leading digital innovation and delivering advanced banking solutions that elevate the customer experience.

The launch of “Bdr AI” is part of Burgan Bank’s strategy to leverage the latest artificial intelligence technologies to develop financial services, thereby simplifying banking procedures, enhancing transaction speed, and providing a smoother, more flexible, and round-the-clock customer experience. Notably, this service is the first and only one of its kind globally among Islamic banks.

Regarding this unprecedented achievement, Anwar Al-Ghaith, Deputy Chief Executive Officer for Digital Transformation and Operations at Burgan Bank, stated that “Bdr AI” allows customers to interact with the Burgan Bank app using either Kuwaiti Arabic dialect or English, through voice commands or written chat. This enables users to perform various banking operations and services easily, without the need to navigate through different menus within the app or manually fill in required banking data.

Al-Ghaith added that “Bdr AI” relies on advanced technologies to accurately understand and analyze customer requests, enabling it to execute banking operations quickly and efficiently while maintaining the highest standards of quality, security, and ease of use. He emphasized that “Bdr AI” embodies Burgan Bank’s vision to redefine digital banking services by offering an interactive, AI-driven experience that provides customers with a faster and more flexible way to meet their daily financial needs.

Furthermore, “Bdr AI” enhances accessibility to banking services, saving time and effort, in line with customers’ aspirations for innovative digital solutions that suit their fast-paced lifestyles.

Burgan Bank continues to invest in modern technologies as a cornerstone for achieving digital transformation. The bank consistently works on developing its electronic and digital platforms and launching innovative services that improve operational efficiency and enhance the customer experience, while providing secure and reliable banking solutions.

“Bdr AI” represents a new addition to the bank’s digital service ecosystem, reinforcing Burgan Bank’s position as a pioneering financial institution in adopting modern technologies and delivering future-oriented banking solutions that meet the needs of diverse customer segments.

These digital services underscore Burgan Bank’s commitment to leading the future of banking by harnessing the potential of artificial intelligence, thereby enhancing service efficiency, elevating customer satisfaction levels, and keeping pace with global developments in the financial sector.

Through this initiative, Burgan Bank continues to solidify its status as one of the leading Kuwaiti banks in digital innovation, offering its customers a smart banking experience that combines speed, ease, and security, within its vision to empower customers to execute their transactions effortlessly and confidently via the Burgan Bank app.