Ministry of Islamic Affairs: Evaluation results for Hajj pilgrims via "Sahl" confirm service quality and enhance the continuous development process

The Ministry of Islamic Affairs confirmed that the results of the electronic evaluation conducted by Kuwaiti pilgrims via the “Sahl” application following the Hajj season of 1447 AH reflect the advanced level of services provided by the Kuwaiti Hajj mission and Hajj campaigns, and embody the commitment to institutionalizing a culture of measuring beneficiary satisfaction.

The Ministry stated that the evaluation results for Kuwaiti pilgrims during the 1447 AH Hajj season represent an important indicator for measuring service quality and reflect the Ministry’s dedication to adopting a methodology of continuous improvement and listening to pilgrims’ opinions as a fundamental pillar in enhancing the work system and serving the guests of the Most Merciful, in accordance with the highest standards of quality and efficiency.

It noted that achieving an overall satisfaction rate of 96% serves as a motivation to continue developing services, strengthening positive aspects, and addressing any feedback received from pilgrims. The Ministry pointed out that the broad participation in the evaluation process reflects the confidence pilgrims have placed in this mechanism, and confirms the credibility and transparency of the results, as they are based on their actual experiences during the Hajj season.

Furthermore, the Ministry added that it will continue to work in partnership with the Kuwaiti Hajj mission and Hajj campaigns to raise the level of services at all stages of the Hajj journey, from preliminary preparations to the pilgrims’ return to their homeland. This effort aims to realize the aspirations of the wise leadership and ensure the provision of the best care and support for Kuwaiti pilgrims, driven by the Ministry’s ongoing commitment to performance development and achieving the highest levels of beneficiary satisfaction.