Ooredoo Kuwait signs MoU with AlooChat

As part of its ongoing efforts to support digital transformation and empower the business sector with the latest technological solutions, Ooredoo Kuwait, the leading telecommunications and digital solutions provider, announced the signing of a strategic memorandum of understanding (MoU) with AlooChat AI, a pioneering Kuwaiti company specializing in AI-powered communication solutions that enable organizations to elevate customer experience through automated interactions and smart, effective communication channels.

Under this partnership, Ooredoo Business customers will be able to leverage AlooChat AI’s smart chat solutions, including virtual assistants and intelligent automation tools, to develop customer communication channels, improve operational efficiency, and enhance service quality, thereby contributing to an improved customer experience and accelerating the digital transformation of enterprises.

This agreement aligns with Ooredoo Kuwait’s strategy to expand its business-oriented solution portfolio by making artificial intelligence and automation technologies available to help government and private institutions boost their operational efficiency and keep pace with the growing demands of the digital economy.

Commenting on the occasion, Ali Al-Dbous, Manager of Digital Transformation at the Government and Corporate Sector division of Ooredoo Kuwait, said: “At Ooredoo Business, we believe that building strategic partnerships is a fundamental pillar for expanding the range of solutions we offer our clients. Our partnership with AlooChat AI represents a new step toward empowering institutions to harness AI technologies to enhance customer interactions, improve operational efficiency, and accelerate their digital transformation journey, in line with our commitment to delivering innovative solutions that meet evolving business needs.”

For his part, Hamad Al-Salimi, founder of AlooChat AI, said: “We are pleased to collaborate with Ooredoo Kuwait, given its leading position in the telecommunications and digital solutions sector. This partnership reflects our shared vision of leveraging AI technologies to enable institutions to build smarter and more efficient communication experiences, supporting business growth and enhancing their ability to deliver advanced digital services that meet customer expectations.”

The MoU was signed at Ooredoo Kuwait’s headquarters in the presence of representatives from both parties, establishing a framework for joint cooperation to explore opportunities for developing and delivering innovative digital solutions that improve customer communication, enhance business efficiency, and support digital transformation across various sectors.

This partnership extends Ooredoo Kuwait’s efforts to expand its digital solution portfolio for the business sector by collaborating with specialized partners to provide advanced technologies that enable institutions to optimize their operations, elevate service levels, and strengthen their competitiveness in the rapidly evolving digital business environment.