Euromoney: BFW Best Digital Bank in Kuwait

Kuwait Finance House (KFH) won the “Best Digital Bank in Kuwait” award as part of the 2026 Excellence Awards issued by the global Euromoney group, in recognition of the bank’s continuous achievements in digital transformation and its strategic efforts to build an integrated, sustainable ecosystem of advanced banking services and products, thereby enhancing customer experience and consolidating its competitive position in the banking sector.

Haitham Al-Turkistani, Deputy Chief Executive Officer for Transformation, Technology, and Operations at KFH Group, stated that this accolade reflects the qualitative successes the bank has achieved in digital banking services and the cumulative accomplishments resulting from sustained investment in technology and innovation. He noted that the bank has continued to implement its ambitious plans to build a comprehensive digital ecosystem that delivers high-efficiency, high-quality services, keeping pace with customers’ aspirations and growing needs.

Al-Turkistani added that KFH has succeeded in strengthening its digital presence by developing its technological infrastructure and expanding the range of services offered through various digital channels and platforms, alongside smart branches and self-service devices. This has contributed to a qualitative leap in banking service levels, increased usage rates, and improved quality and operational efficiency indicators.

He pointed out that the bank has presented an integrated digital transformation model based on a clear strategic vision focused on the customer and achieving tangible operational results. He highlighted that more than 600 million digital transactions were executed in 2025, and over 200 integrated digital services were provided via KFHonline, reinforcing the status of digital services as a primary banking option for customers.

Al-Turkistani clarified that KFH continues to keep pace with rapid developments in financial technology (FinTech), data engineering, digital product design, and smart solutions, adhering to the highest standards of quality, reliability, governance, and cybersecurity requirements. This contributes to enhancing operational efficiency, boosting productivity, reducing service turnaround times, and increasing customer satisfaction and trust levels.

He emphasized that the bank remains committed to developing innovative digital solutions centered on customer needs and aspirations, through implementing advanced technological projects, upgrading digital infrastructure, and strengthening cybersecurity systems. This ensures the continuous provision of a safe, advanced, and sustainable digital banking and financial ecosystem, preserving the bank’s leadership and competitiveness.

Regarding corporate services, Al-Turkistani explained that the bank has continued to develop the eCorp platform by introducing and integrating advanced systems that contribute to delivering added value and improving operational efficiency for various companies and institutions, keeping pace with their growing needs and enhancing user experience.

He stressed that KFH is moving forward with launching more innovative solutions, services, and banking products, based on the significant success achieved by its digital transformation and innovation strategy, thereby enhancing its leading role in driving digital transformation in the Islamic banking sector and the broader banking industry.

The “Best Digital Bank” award is given to institutions that demonstrate excellence in leveraging technology to enhance customer experience and achieve a tangible, measurable impact on business. Participants are evaluated across several key areas, including the institution’s comprehensive digital strategy, investments in technology and innovation, product and service development, and improvements to customer experience. Particular attention is given to digital transformation initiatives, the adoption of emerging technologies such as artificial intelligence, automation, and advanced analytics, and the extent to which these initiatives deliver real and tangible benefits.

Euromoney Excellence Awards

The Excellence Awards granted by Euromoney are among the most prominent and prestigious global awards in the financial sector. They evaluate institutions based on precise criteria including innovation, service quality, efficiency of digital solutions, and the ability to deliver added value to customers.

For over 50 years, Euromoney has been the trusted reference for evaluating performance and excellence in the global financial sector, honoring institutions that demonstrate notable superiority in innovation, service, and customer solutions.